Return policy

We accept returns within 30 days of delivery, provided the product is unused, unopened, and in its original packaging with all labels intact. This ensures the integrity of our natural skincare items for safety and hygiene reasons. Items purchased during promotional sales or with gift cards are also eligible for return under the same conditions.

To start a return, contact our customer support team via email with your order number and a brief reason for the return. We'll provide you with a return label, which you can use to ship the item back to us. Please ensure the product is sent within 7 days of receiving the label, and keep your tracking information until the return is processed.

Once we receive your returned item, we'll inspect it to confirm it meets our return criteria. After approval, your refund will be processed within 5-7 business days, and the amount will be credited back to your original payment method. You'll receive a confirmation email once the refund is complete, keeping you informed every step of the way.

Due to hygiene and safety standards, we cannot accept returns on used or opened products. Additionally, gift cards, free samples, or promotional items included with your purchase are not eligible for return. If you're unsure about a product's eligibility, reach out to our team, and we'll assist you promptly.

If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery. Include your order number and photos of the issue in your email, and we'll arrange for a replacement to be sent to you at no additional cost. We're here to ensure your experience with KingJess is seamless.

KingJess covers the cost of return shipping for damaged or incorrect items. For other returns, the customer is responsible for return shipping fees unless otherwise stated during a promotional period. We recommend using a trackable shipping method to ensure your package reaches us safely.

If you have any questions about our return policy or need assistance, our team is here to help. Email us at support@skinclinic.com, and we'll respond within 24-48 hours. At KingJess, we're dedicated to making your skincare journey enjoyable, from purchase to glow.